Shipping Policy

Effective Date: September 23, 2025

Last Updated: September 23, 2025

At The Kit House, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our processing times, shipping methods, and customer responsibilities regarding delivery.

1. Processing Time

• Orders are processed within 2–4 business days after payment confirmation.

• Orders containing personalized kits (custom name/number, patches, or special sizes) may require an additional 1–3 business days for preparation before shipment.

2. Shipping Methods and Delivery Times

We offer worldwide shipping through trusted international carriers. Delivery times vary by region:

Note: Delivery times are estimates and may be extended due to customs inspections, seasonal demand, or factors outside of our control.

3. Shipping Fees

• Free Shipping: Orders with a total value of $100 USD or more qualify for free standard shipping.

• Flat-Rate Shipping: Orders under $100 USD incur a flat shipping fee of $3 USD, applied at checkout.

4. Order Tracking

Once your order is shipped, you will receive a tracking number by email. You can monitor your package at any time using the link provided.

5. Customs, Duties, and Taxes

All international shipments may be subject to customs duties, VAT, and other import fees as required by your local authorities. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.

6. Split Shipments

To ensure faster delivery, your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment. It is common for packages to arrive a few days apart.

7. Delivery Issues

If your order has not arrived within 30 business days from the shipment date, please contact us at support@thekitspot.com so we can investigate and assist.

If tracking information shows the order was delivered but you did not receive it, you must notify us within 7 days of the marked delivery date to allow us to file a claim with the carrier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping addresses. We are not liable for delays or lost shipments caused by incorrect addresses submitted at checkout.

9. Non-Delivery Due to Refusal

If you refuse delivery of an order, any outbound and return shipping costs will be deducted from your refund.